The Survey Software Review is a systematic, independent review of online survey software. We focus on fully hosted online survey software for distributing surveys via email. Our evaluations are based on a set of well-defined criteria. You can read more about this project.
The biggest difference among the software we reviewed related to the ease of creating surveys and advanced survey logic capabilities (e.g. using data from a previous question or skipping a question).
If you are only interested in conducting a short, simple survey, any of the software we reviewed will probably work for you.
If you need to use survey logic, Qualtrics or Survey Gizmo are the best options. They offered the most comprehensive and flexible capabilities for skip and display logic, both for individual questions and for entire pages of questions.
If you frequently create surveys or are creating a long survey, Qualtrics offers the best user interface by far. But it is more expensive than its competitors, so the time savings may not make up for this additional cost.
We were not able to assess reliability in this review, which is arguably one of the most important attributes of online survey software (nothing is worse than buggy or unreliable software when your survey goes live). All the applications chosen for this review appear to be widely used, which may indicate sufficient reliability. We recommend against using less well-known survey software for this reason.
All the software reviewed have reasonable themes for live surveys and all worked on mobile devices. All offered data export to CSV, and many had a number of additional options.
Note that most software is available with discounts for academic institutions and non-profits. Notably, Question Pro is free for educational and not-for-profit users.
Best features Qualtrics (92/100) had the best features and user interface out of all the software reviewed. Highly recommended if you can afford it.
Best value Survey Gizmo (86/100) does not match Qualtrics for ease of use, but it offers almost the same feature set at about half the price.